Mapping cyber security awareness

Role

Lead Experience Designer with Tobias

Challenge

The Attorney-General’s department needed to understand the current state of cyber security awareness in Australia and establish a behavioural design framework for further communication and measurement.

Approach

We conducted both qualitative user research and quantitative benchmarking to explore the problem space across NSW and VIC. We then applied our insights to a behavioral design framework allowing us to understand when best to engage users with tools and information.

Persona, Segment to Touchpoint mapping, Customer Journey Map

Result

Our findings and recommendations continue to be used by the Attorney-General’s department to engage the public and industry across a variety of channels.