Discovery for a business bank digital transformation

I was project lead for a human centred design project with Tobias to research and identify opportunities and design solutions for business banking at a large Australian bank.


Project Lead


To identify opportunities and provide a prioritised direction for the transformation of a large business bank’s client facing portal.


We conducted research with stakeholders, internal staff and a spread of clients across existing and emerging segments, to observe existing behaviours and to identify client banking needs.

Transcript and task analysis
Journey mapping
High level task mapping to roles
Prioritisation of opportunities for ideation

For a prioritised opportunity area, a 5 day Design Sprint was facilitated to ideate solutions.


Clarity and consensus on a prioritised direction for the business bank, with a customer validated prototype of a specific functional slice for the new platform.

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